FAQs

Q: How many people will fit in the Spa?
A: Our Swift Current Spa comfortably allows 5 adults, or 7-8 children.

Q: How long does it normally take to fill the Spa with water?
A: It usually takes between 1.5 – 2.5 hours depending on the water supply pressure.

Q: Do I need to add any further chemicals to the hot tub?
A: We will add chlorine and chemicals to the Spa upon set up. After this, you should test the water and add the provided chemicals at time intervals instructed to you on our arrival.

Q: How long will it take to heat the water?
A: It usually takes around 16-24 hours to reach the maximum temperature of 40 degrees.

Q: Can I change the temperature of the water?
A: Yes, each of the hot tubs has a control unit to dictate the temperature of the water.

Q: Will the Spa be cleaned before delivery?
A: Yes, we thoroughly clean each of our Spas before and after every use.

Q: Is the hot tub electrically safe?
A: Yes, our Spas are pre fitted with an electrical breaker known as a Residual Current Device (RCD) to ensure you’re kept safe from danger.

Q: Can I hire a Spa during winter months?
A: Yes, they are just as popular in the winter months.

Q: How much notice do you require for a booking?
A: We advise to book as soon as possible to avoid disappointment.  But sometimes, short notice may be adequate, so contact us either way with your desired hire dates.

Q: If I do not have external access to my back garden, can the Spa be brought through my house?
A: Yes the Spa arrives in sections, which will easily fit through your front door.  We will assemble the Spa in your desired location.

Q: Does the Spa come with a cover?
A: Yes, we provide you with a hard top thermal cover to protect the Spa when not in use.  This also ensures that the water retains as much heat as possible and kept clean.

Q: Can you use the hot tubs if pregnant?
A: You should seek full medical advice from your doctor.

Q: Can I go into the hot tub if I have a pacemaker or other heart problems?
A: Hot tubs are not recommended for those with heart related problems. Please seek advice from your doctor if you are unsure.

Q: Do we need to drain/empty the Spa before you collect it?
A: No, we will take care of this on collection.

Q: Is there a minimum age to hire a Spa from Big Splash Spa Hire?
A: Yes, the minimum age to hire a Spa with us is 18, although children of all ages are able to use the Spas as long as an adult properly supervises them.

Q: How much space do I need to fit a Spa in my garden?
A: A flat even space of around 7ft by 7ft is adequate.  This can be on grass, concrete or decking.  If you wish to place on a raised wooden verandah, please check the weight allowance and that it is safe to be placed on it.

Q: Can I add anything to the Spa, soap or bubble bath for instance?
A: No, apart from the supplied chlorine powder, nothing else should be added to the water.

Q: Do you require a deposit to book?
A: Yes, a deposit must be paid to secure your booking.