Terms and Conditions

You must be present to accept delivery; we will not set the spa up if the hirer is not at the delivery address.

If you are running late to accept delivery or collection at the agreed delivery or collection time, you must let us know as soon as possible, as we have other customers to deliver to on the same day.

Payment for your hire must be paid and received in full the day before delivery.

You can cancel your spa hire booking up to one week before delivery time and your payment will be refunded in full. If you cancel after that a charge of £50 will be deducted from your refunded amount.

For your safety:

You must make sure that everyone using the spa is properly instructed on how to use it safely and correctly.

Enter the water with care making sure it is not too hot (test first).

At a temperatures of 37C or above you should not spend more than 15 minutes in the hot tub.

You the hirer must make sure the spa is not misused.

Only use plastic glasses in the spa.

Do not enter the spa with clothes on, suitable swimming attire only.

You must make sure everyone showers before using the spa.

Do not enter the spa with shoes on or with any sharp object on your person.

Do not dive or jump into the spa.

Do not sit on the spa walls or cover.

Do not smoke whilst in or around the spa.

Do not stand on the spa housing.

You the hirer must ensure everyone using the spa is in a sound, healthy and fit state or have permission from their doctor where appropriate to use the spa safely.

You the hirer must make sure users are not under the influence of drugs or alcohol.

You must ensure that rules over too many people using the spa at the same time are put in place to prevent damage to the spa.

You must ensure the cover is on to retain the heat when not in use.

Always leave the hot tub plugged in and switched on when not in use in order for the filtration / heating systems to work.  If it is accidentally switched off or a power failure occurs, the spa will need to be switched back on and reset as shown in the setup demonstration.

On hiring the spa you agree to accept our Term and Conditions and acknowledge that the use of the spa is at you, the hirers, own risk.